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Debug a subscriber in distress

  • Note the subscriber IP address or preferably MAC address
  • Browse to Network > Package capturing
  • Set the interface to the subscriber network the device connected to
  • Enable save to file
  • Configure the filters:
    • Type: host, Value: subscriber-ip
    • Type: host, Value: subscriber-ip or ether host subscriber-mac
  • Start the capture, you can safely leave the page
  • Stop the capture once you think you've captured the problem situation and get in contact with support.

4.7/howto/debug-a-subscriber-in-distress.txt · Last modified: 2014/10/24 18:53 by ewald